IN-STORE RETURNS & EXCHANGES
If for any reason, you are not completely satisfied with your in-store purchase, just return it within 10 days of the original purchase date for a refund. Exchanges are valid for 30 days for exchange from the original date of purchase.*
*Item must be in original condition. Custom items are Non-Refundable.
ONLINE RETURNS, REPLACEMENTS, OR EXCHANGES
If for any reason, you are not completely satisfied with your online purchase, simply return it within 14 days from the original date of receipt for replacement, exchange or full credit (excluding shipping and handling charges).
*Item must be in original condition. Engraved and custom items are Non-Refundable.
Please send your package to:
GDS-Net
3800 ULMERTON RD.
CLEARWATER, FL 33762
ALL PACKAGES MUST BE INSURED
WEIGHTS AND DIMENSIONS
All gram weights, carat weights & dimensions represented on this website are approximate.
Total Diamond carat weight can vary +/- 5%.
MISPRINTS / PRICING ERRORS/ ONLINE DISCOUNTS
It is never our intent to advertise with incorrect pricing or information. We make every attempt to ensure the accuracy of the prices and information on our site. However, mistakes can and do happen. We are not responsible for errors and reserve the right to correct them. We also reserve the right to cancel any orders placed due to any pricing error.
Under common law, when an order is placed online, it is not a binding agreement until the order is shipped. In the event there is a pricing error, we will either contact you with the correct information or cancel the order. Gold & Diamond Source will ONLY honor pricing errors where the item is shipped prior to the error's discovery. We apologize for any inconvenience this may cause.
Items discounted online cannot be combined with any other offer, sale discount, or promotion.
SALES TAX
We are required by law to collect and forward Florida state taxes.
GIFT WRAPPING SERVICES
We are happy to custom wrap and include a gift card for you or provide everything you need to gift wrap your item(s) at home.
Shipping & In-Store Pickup Policy
At Gold & Diamond Source, we want your shopping experience to be exceptional from the moment you select your jewelry until it arrives in your hands. We offer convenient in-store pickup and secure shipping options to ensure your purchase reaches you safely.
Complimentary In-Store Pickup
Enjoy FREE in-store pickup at our Clearwater showroom:
Gold & Diamond Source
3800 Ulmerton Road
Clearwater, FL 33762
We will notify you when your order is ready for pickup. Please bring a valid photo ID and your order number to verify your purchase.
Complimentary gift wrapping is available upon request. Simply let us know in advance if you would like your purchase beautifully wrapped and ready when you arrive, or request gift wrapping at pickup.
Shipping & Delivery
We offer secure UPS Ground shipping throughout the continental United States, Alaska, and Hawaii.
Once your order is placed, you will receive a shipping update within one (1) business day, including an estimated shipment date.
For customers who need their jewelry sooner, expedited shipping options are available for an additional fee, subject to inventory availability.
Please note: Estimated shipping and delivery dates depend on product availability and any requested customizations, including ring sizing, engraving, or other special services. Weekends and U.S. federal holidays are excluded from business-day shipping estimates.
Shipping Rates & Options
UPS Ground Shipping — $12.95
Available throughout the continental United States, Alaska, and Hawaii.
Next-Business-Day Delivery — Additional $60.00
Orders placed before 2:00 PM Eastern Time, Monday through Thursday, are eligible for next-business-day delivery, provided the items are in stock and do not require additional services or customization.
Saturday Delivery — Contact Us for Pricing
Saturday delivery may be available upon request. Please call 1-800-494-4940 to confirm availability and rates.
Adult Signature Required
To protect your valuable purchase, all shipped orders require an adult signature upon delivery.
This requirement also applies to orders shipped to an alternate address or directly to a gift recipient. An adult must be available to accept and sign for the package as confirmation of receipt.
If you need special delivery arrangements, please contact us before your order ships.
Questions About Your Order?
Our team is happy to assist with shipping options, delivery timelines, gift wrapping, and special requests.
Please call us at 1-800-494-4940 for personalized assistance.
Experience the difference at Gold & Diamond Source.