IN-STORE RETURNS & EXCHANGES
If for any reason, you are not completely satisfied with your in-store purchase, just return it within 10 days of the original purchase date for a refund. Exchanges are valid for 30 days for exchange from the original date of purchase.*
*Item must be in original condition. Custom items are Non-Refundable.
ONLINE RETURNS, REPLACEMENTS, OR EXCHANGES
If for any reason, you are not completely satisfied with your online purchase, simply return it within 14 days from the original date of receipt for replacement, exchange or full credit (excluding shipping and handling charges).
*Item must be in original condition. Engraved and custom items are Non-Refundable.
Please send your package to:
ALL PACKAGES MUST BE INSURED
WEIGHTS AND DIMENSIONS
All gram weights, carat weights & dimensions represented on this website are approximate.
Total Diamond carat weight can vary +/- 5%.
MISPRINTS / PRICING ERRORS/ ONLINE DISCOUNTS
It is never our intent to advertise with incorrect pricing or information. We make every attempt to ensure the accuracy of the prices and information on our site. However, mistakes can and do happen. We are not responsible for errors and reserve the right to correct them. We also reserve the right to cancel any orders placed due to any pricing error.
Under common law, when an order is placed online, it is not a binding agreement until the order is shipped. In the event there is a pricing error, we will either contact you with the correct information or cancel the order. Gold & Diamond Source will ONLY honor pricing errors where the item is shipped prior to the error's discovery. We apologize for any inconvenience this may cause.
Items discounted online cannot be combined with any other offer, sale discount, or promotion.
We are required by law to collect and forward Florida state taxes.
GIFT WRAPPING SERVICES
We are happy to custom wrap and include a gift card for you or provide everything you need to gift wrap your item(s) at home.
ONLINE ORDER SHIPPING POLICY
We offer FREE ground shipping on all orders. You will be notified within one (1) business day when your order will ship. If you need your item(s) faster, we offer expedited shipping options for an additional fee.The options we offer include:
Free to Continental US, Alaska, and Hawaii.
(Add $60.00 If your item(s) are in stock, next-day delivery for orders placed and received before 2:00 pm (EST) Monday thru Thursday.
For Saturday delivery please call us at 1-800-494-4940.
SHIPPING TO A ADDRESS DIFFERENT THAN YOUR BILLING ADDRESS-ONLINE ORDERS ONLY
For your protection and ours, we will confirm that your credit card has your alternate shipping address on file along with your billing address. To help expedite your online order, simply call your issuing bank and provide them with your alternate shipping address. We will not ship your order until your credit card/issuing bank has this alternate shipping address on file.
If you have any questions regarding your order, you may contact us Monday-Friday from 10am to 5pm (EST) at: 1-800-494-4940.